The Resource Exchange
Enhancing operations through collaboration
The Resource Exchange sought to improve organizational efficiency and address various operational challenges. To do so, the nonprofit leveraged Wipfli's managed services, communication planning and strategic IT solutions. Wipfli understood the organization’s unique requirements and provided tailored solutions to streamline its processes and enhance overall performance.
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The Challenge
The Resource Exchange faced high employee turnover rates, inadequate hiring processes and communication issues within teams and leadership. With a recent expansion, it also needed help integrating new staff members and managing the increased workload. The organization relied heavily on outdated systems like Excel spreadsheets and manual data management, which led to errors and inefficiencies.
The Solution
Wipfli provided a comprehensive set of solutions to address the Resource Exchange’s concerns. The team implemented Predictive Index tools to improve hiring and leadership development, analyzed team dynamics and conducted team-building retreats. Wipfli also modernized hardware, transitioned the organization to cloud infrastructure and improved cybersecurity measures. By facilitating regular communication updates and town halls, the team could deliver smooth integration and better collaboration to the Resource Exchange.
It feels like a partnership, not just somebody checking a box and doing the work. The Wipfli team solves our challenges and works within our limitations.
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The results
Wipfli’s work with the Resource Exchange led to significant improvements in operations. Service desk cases fell from approximately 400 to less than 100 per month. Onboarding time for new devices decreased to approximately 15 minutes. Wipfli also helped define and refine job descriptions for 20 roles, enhancing communication and decision-making within the Resource Exchange’s leadership team. With Wipfli’s support, the organization now supports 13,000 members, 900 providers and 600 staff members within its modernized system.
